IT Managed Services · El Segundo, CA

Predictable IT. Zero Surprises.

Facet MSP handles your IT infrastructure so your team can focus on the work that matters.

No commitment · 45-min · Free

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500+ Users Supported
15+ Years in Business
SLA Backed & Guaranteed
100% US-Based Support & Helpdesk

Trusted across core industries

Non-Profit
Property Management
Recruiting
B2B Wholesale

Sound Familiar?

IT problems that hold your business back

Constant Downtime & Tickets

Your team loses hours every week waiting on IT to fix recurring issues. Every hour of downtime is lost productivity — and lost revenue.

Security Gaps You Can't See

One breach can cost more than years of managed IT. Without proactive monitoring, you won't know you have a problem until it's too late.

Unpredictable IT Costs

Surprise invoices and break-fix bills make budgeting impossible. You deserve a flat, predictable monthly rate that scales with your business.

What's Included

Everything your business needs, covered

Help Desk & End-User Support

Fast, friendly support for your whole team via phone, chat, or remote access.

Network & Infrastructure

Proactive monitoring and management of your switches, routers, and servers.

Cybersecurity & Compliance

Endpoint protection, threat monitoring, and policies that keep you covered.

Cloud & Microsoft 365

Microsoft 365 management, cloud migrations, and ongoing cloud optimization.

Backup & Disaster Recovery

Automated backups and tested recovery plans so your data is never at risk.

vCIO & Strategic Planning

A fractional CIO who aligns your technology investments with your business goals.

Trusted Partners & Technology Stack

Microsoft

Cloud & Productivity

ConnectWise

MSP Platform

Huntress

Threat Detection

Acronis

Backup & Recovery

Fortinet

Network Security

Proofpoint

Email Security

Ubiquiti UniFi

Networking

Pantheon

Web Hosting

Phin Security

Security Training

Spambrella

Email Filtering

MailHardener

Email Authentication

AutoElevate

Privilege Management

The Process

Up and running in 3 simple steps

01

Book a Free Assessment

Schedule a 45-minute call with our team to discuss your current setup, pain points, and goals. No pitch, no pressure.

02

Get Your IT Roadmap

We audit your environment end to end and deliver a prioritized action plan — what to fix now, what to plan for, and what it will cost.

03

We Handle Everything

Facet becomes your IT department. Proactive monitoring, fast support, strategic planning — always on, always in your corner.

No commitment. No obligation. Cancel anytime.

Our Team

Coast to coast, always covered.

US-based technicians with physical offices in Los Angeles, Miami, and Tampa. No outsourcing, no offshore support — just people who know your business.

LA TPA MIA
Los Angeles California
West Coast Pacific Time (PT)

Our founding office, serving businesses across California and the Western US.

Tampa Florida
Gulf Coast Eastern Time (ET)

Supporting the Tampa Bay area and surrounding Central Florida businesses.

Miami Florida
East Coast Eastern Time (ET)

Covering South Florida and the Southeast from our Brickell-area office.

100%

US-Based Technicians

3

Physical Offices

24/7

Monitoring Coverage

1

Unified Support Team

Your Onboarding Roadmap

Your first 90 days, mapped out

From day one, you'll know exactly what we're doing, why we're doing it, and when it'll be done. No black boxes. No surprises.

01

Days 1–7

We learn your environment inside and out — before we touch anything.

  • On-site & remote infrastructure assessment
  • Full inventory: hardware, software, licenses
  • Risk & vulnerability identification
  • Stakeholder alignment session
AUDIT REPORT Network Devices 23 found Endpoints 47 found Vulnerabilities 8 flagged License Compliance 85% RISK SCORE MEDIUM
02

Days 8–21

A custom handoff built around your business, not a one-size template.

  • Custom migration & transition roadmap
  • Emergency contacts & escalation tree
  • Runbook & documentation creation
  • Vendor & license audit
IT ROADMAP Facet MSP · Custom Plan ONBOARDING PHASES 1 2 3 4 5 Discovery Transition Onboard Optimize Grow STAKEHOLDERS PM IT OPS + your team Signed off Ready
03

Days 22–45

Monitoring live. Helpdesk active. Your team is never left waiting.

  • RMM agent deployment on all endpoints
  • 24/7 monitoring & alerting activation
  • Helpdesk portal setup for your team
  • Security baseline & endpoint protection
LIVE MONITORING ON SERVICES STATUS Firewall 99.9% uptime Endpoints (47) All online Backup 2h ago Disk (SRV-02) 87% full RESPONSE TIME (ms)
04

Days 46–90

We harden, automate, and right-size your environment.

  • Security hardening & automated patch management
  • Backup verification & disaster recovery rehearsal
  • Cost right-sizing & vendor consolidation
  • Performance benchmarking & reporting setup
SECURITY POSTURE 87 / 100 score Good Endpoint Identity Network Email Backup 8 open findings · 3 critical patches pending
05

Day 90+

Proactive, strategic IT that scales with your growth.

  • Proactive monitoring & issue prevention
  • Monthly reporting & transparency dashboard
  • Quarterly business reviews & IT roadmap
  • Strategic planning & growth advisory
QUARTERLY REVIEW Q4 2025 · Executive Summary ↑ 23% YoY uptime ↓ 31% incidents RESOLUTION TIME (avg hrs) 18h 13h 9h 5h Q1 Q2 Q3 Q4

No commitment. We'll walk you through every step.

Verified Reviews

Rated on Clutch

"We're impressed with the attention to detail and transparency of the entire team."

Anonymous

Software Engineering Manager · Sports Analytics Firm

Verified

"Facet Interactive's depth of technical expertise and clarity of communication stood out."

Anonymous

VP Technology · HR Company

Verified

"Every recommendation is data-driven, yet they always find innovative ways to streamline complex processes."

Rafi Leibo

Founder · Decked Out Live

Verified

FAQ

Common questions

What exactly does an IT MSP do?
A managed service provider (MSP) like Facet takes full responsibility for your IT environment — hardware, software, security, cloud, and support. Instead of calling someone when things break, we monitor proactively and prevent most issues before they affect your team.
How quickly can you onboard our company?
Most clients are fully onboarded within 2–4 weeks. We start with an assessment, build a complete inventory of your systems, deploy our monitoring tools, and hand off documentation. You'll have active support coverage from day one of your agreement.
Do you replace our existing IT staff?
Not necessarily. We often work alongside internal IT staff, extending their capabilities and handling tier-1 and tier-2 tasks so your team can focus on strategic projects. If you have no IT staff, we become your complete IT department.
What does pricing look like?
We price per user per month, so your costs scale with your headcount — no surprises. We'll give you a fixed, all-inclusive quote during your assessment call. Most clients pay less than the cost of one IT hire while getting a full team of specialists.
What industries do you specialize in?
We work with businesses across professional services, healthcare, legal, creative agencies, logistics, and financial services. Our experience spans regulated and non-regulated industries, so we understand compliance requirements like HIPAA, SOC 2, and more.

Let's talk about your IT.

Book a free 45-minute assessment with our team. No sales pressure, just honest advice.

No commitment  ·  45-minute call  ·  100% free

Prefer email?  [email protected]  ·  (323) 510-1984