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Facet MSP · managed IT for 15–500 person teams

We're the IT team
you actually want to call.So the helpdesk picks up.

No jargon, no offshore call center. Just a small team of engineers who answer the phone, explain things plainly, and keep your business running.

How we work

45 min · Free · No commitment

Facet MSP engineer warmly shaking hands with a small-business client across a desk in a bright office
Live · US-based teamAvg. response · <15mUsers supported · 500+
01

Real people, not a call center.

Your team talks to the same US-based engineers every time. No tier-1 script reading, no ticket bounce-around. The person who diagnoses your problem is usually the one who fixes it.

02

Predictable, on purpose.

One transparent monthly fee covers everything. No surprise invoices, no nickel-and-diming. You know exactly what you’re paying for before we start — and what it would take to change.

03

Strategy built in, not bolted on.

Every client gets a vCIO who thinks about your IT roadmap, not just your tickets. We align technology with where your business is going — and tell you what we’re worried about before you have to ask.

Service 01 · Help Desk & Support

A helpdesk that picks up.

Real humans, in your time zone, no tier-1 script reading. Your team gets one number to call — and within a few minutes, they’re talking to an engineer who can actually fix it, not just log a ticket and route it.

What it actually meansAverage response: under 15 minutes. When something breaks, your office manager isn’t filling out a portal form at 9pm. They’re getting a callback from someone they’ve already met.
Learn more about this service →
Helpdesk technician wearing a headset, smiling while helping a caller in a warmly lit office
Service 02 · Cybersecurity

Security you can actually see.

Layered protection that watches your systems 24/7 — endpoint detection, identity, patching, compliance guidance — plus a real human who calls you when something looks wrong. Built for SMBs, not Fortune 500 budgets.

What it actually meansWe turn on the security features you’re already paying for, watch the alerts for you, and walk you through HIPAA / SOC 2 paperwork in plain English. You stop wondering if you’re exposed.
Learn more about this service →
Two engineers reviewing security diagrams together at a glass whiteboard
Service 03 · Cloud & Microsoft 365

The cloud, demystified.

Microsoft 365, SharePoint, Azure, OneDrive, Teams. We migrate, clean up, lock down, and make it all behave — including the parts you’ve been avoiding for three years.

What it actually meansWe unify your files into one place, set up backup that actually works, and turn on the security features you’re paying for but probably haven’t enabled. No mid-migration finger-pointing.
Learn more about this service →
IT consultant and two clients collaborating around a laptop in a bright conference room
Plain English, on purpose

Every acronym, translated.

If we can't explain it without acronyms, we don't understand it well enough yet. Here's the short version of the words you'll hear us use.

MDR / EDR
Software that watches every laptop and server for hackers — and a real human who calls you when something looks wrong.
Co-managed IT
Your internal IT person, plus our team. They keep their job and their relationships; we cover the gaps, the after-hours, and the projects they don’t have time for.
Patch management
Keeping every laptop, server, and app up to date so the door is locked when burglars try the handle. Boring, essential, easy to skip.
Identity & access (IAM)
Making sure the right people can log in, the wrong ones can’t, and you always know which is which — even when someone leaves.
Backup & DR
If something terrible happens, we have copies of everything. We’ve practiced the recovery. You don’t lose Tuesday.
Compliance (HIPAA / SOC 2)
Boring, exhausting paperwork that auditors love. We handle the technical controls and the evidence so you don’t have to learn the jargon.
The humans behind the helpdesk

You'll know our names. We'll know yours.

A US-based team in three offices — LA, Miami, and Tampa. No outsourcing overseas, no churn through call-center staff. The engineers who pick up the phone are the same ones who'll show up at your office.

Two Los Angeles team members chatting over laptops with palm trees and warm afternoon light through the window
LAX

Los Angeles

West Coast · Pacific Time

Our founding office, serving businesses across California and the Western US.

Diverse Miami team in a Brickell conference room overlooking Biscayne Bay during a friendly daytime meeting
MIA

Miami

East Coast · Eastern Time

Covering South Florida and the Southeast from our Brickell-area office.

Tampa team gathered with coffee for an early morning standup, sunrise light through the windows
TPA

Tampa

Gulf Coast · Eastern Time

Supporting the Tampa Bay area and surrounding Central Florida businesses.

100%
US-based technicians
3
Physical offices
24/7
Monitoring coverage
1
Unified support team
Let’s talk

A few questions. One real conversation.

You’ll spend 90 seconds answering. We’ll spend a few hours putting together a written assessment of where your IT actually stands — plus a 45-minute call with one of our engineers.

  • You keep the assessment whether you hire us or not
  • If we’re not a fit, we’ll tell you who is
  • No salespeople, no contracts at this stage
Get a free assessment